Overview
The Power of EULS Call Recorder
EULS call recorder is the Multisuns new generation voice recording and logging system that continues to progress with computer telephony technology by the continued R&D development and hands-on experience, and to progress internationally with overseas strategy partners by providing users a high level of service and commitment. It inherits the extraordinary features of DCRS series that have been at work since 1990's in digital communication recording system markets as varied as finance, transportation, public safety, customer care, sales force automation and healthcare since the industry started to give away the bulky reel-to-reel audio tape recording technology. EULS call recorders are ready to record millions of telephone calls and 2-way radio communications around the world.
Every EULS call recorder unit, which is usually abbreviated to EULS, is a complete multi-function call recording and logging unit. It features a wide range of flexibility on call recording, voice logging and live monitoring of phone calls and 2-way radio, playing back of recordings and the archiving of recorded data.
EULS Technology on Call Recording
EULS is capable to deliver a mix of VoIP, TDM and analog recording to accommodate the modern PBX that is a pure convergence on one platform. Well designed EULS together with Multisuns R&D continuous development and cohesive integration skills allow customers worldwide to get the best benefit from their spending by buying technology of the future.
EULS Call Recorder Models
All EULS voice loggers make use of industrial-grade single board computer for housing the Microsoft Windows and database platform, high-performance DSP boards and Multisuns in-house engineered software application. When this single board computer is formed by a 19 " rack-mount chassis it is given with the model number EULS-3000 whereas it is formed by a compact desktop chassis it is given with the model number EULS-3000S.
Typical Group of Users
Both EULS-3000 and EULS-3000S voice loggers are excellent for use in the financial service company, public safety, defense, transportation and call centers. Typical groups of the users are as follows:
- Financial planners
- Investment advisors
- Estate planners
- Attorneys
- Call center agents
- County or small city police stations
- Firefighter regional station
- Traffic control room
- Border troops
- Homeland security agencies
- Home based businesses
Key Features
Key Features
Professional 24-hour Unattended Voice Logging for Phone and Radio
EULS-3000 voice logger is the compact, reliable and entirely self-contained solution for recording, archiving, searching and replaying important phone and/ or radio communications.
Record All Standard Telephony Interfaces and Radio
Record from any audio source received from Central Office, PBX extension, VoIP, Skype, 2-way/ broadcast radio, intercom, microphone and more.
Fully Scalable Voice Logging Server System
Each EULS-3000 voice logging unit can be a mixed analog, digital, VoIP and radio recording solution with maximum of 256 channels. If the unit capacity is not fully occupied, number of channel can be increased simply by adding extra recording cards.
Call Statistic
Statistics feature allows users for viewing of data for analysis and exportable to Excel format (optional).
Web Browser Access Support
All EULS supported functions including live call monitor, search and replay and system configuration are performed from convenience of the EULS Web Access, which is simply running thru a web browser. Downloading recorded calls/ CVS files to local storage device and system software version upgrade are also readily available thru a web browser.
Readily Available Live Call Monitoring and Replay Access
Monitoring ongoing conversation in live with simple operation is a standard feature of EULS-3000. Searching and replaying archives from local on-line storage device, local backup storage device and remote backup device are standard features too. In addition, all these operations can be achieved via EULS Web Access – the web browser client running on as many user's desktop/notebook PCs as required.
User Rights Definable
User access permissions are supported. Each EULS-3000 voice logger allows the administrator to add a new user, to delete a user, or to configure user right using templates. Each user has its own profile enabling the administrator to set up access permissions in per user basic, e.g. only own calls, or calls of specific channels.
Channel-Definable Recording
Record start and stop (depending on your telephony interface) can be by voltage detection, VOX detection, 24hr continuous, or D-channel rule based criteria.
Truely Web-based Voice Archive Locator and Player
Voice archives can be searched with multiple search options including date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number and they can be played simply via a web browser.
Reliable and Fault Tolerant
EULS-3000 makes use of top-notch industrial-grade PC, offering superior reliability. Hot-swap dual power supply, cooling fan and RAID-1 hard disk may be optioned, to provide an additional safeguard against unexpected events.
CTI Integration
The Multisuns exclusively developed "Open Architecture Programming Interface" (OAPI) software package is available, allowing system integrators to easily and quickly integrate EULS to the user's PBX or CRM system.
Data Centralization
With the flexibility of integrating with BestLink and EULS CA, EULS-3000 is ideal for the enterprises and government departments who have multiple branches in satellite locations seeking to centralize administration.
Abundant and Eye-catching Channel Information
The status of all available channels including idle, voice recording in progress, voice recording duration, idle overtime and record overtime can be identified in a blink.
Voice Replay and System Configuration Are Simple and Easy
The "Player" menu allows users to enjoy sound reproduction functions at any time needed and from"Parameters" and "System" menus administrators can configure and administrate the system quickly and comfortably. Playback controls include play, pause, stop, fast-forward, fast-backward, partial loop play, and more.
Selective Auto Deleting
Calls (speech audio) and calls-related information (database data) can be automatically deleted basing on retention period or free space threshold of on-line storage. Important calls can be marked for permanent storage.
High Capacity On-line Storage and Flexible Archive
The system stores up to thousands of hours of calls on local RAID-1 HDD. It also automatically archives calls at pre-set intervals to inexpensive DVD disc, disk array, or via your network to a NAS or other networked hard drive.
Specifications
Specifications
EULS-3000S
EULS-3000S
Audio Input Interface:
Analog telephony: analog trunk (POTS) and PBX extension
PBX digital telephony: digital extension (2-wire and 4-wire) from all major PBXs
Digital (TDM) telephony: ISDN T1/ E1 PRI, ISDN BRI, ISDN Q-Sig
VoIP telephony: VoIP from all major PBXs
Radio: 2-wire audio
Channel Capacity (Voice channel per chassis): 8 – 256 channels
Call-related Information Database: MDB、SQL Express、SQL Server
Recording Search Criteria:
Calls can be search by any combination of search criteria:
Date and time
Channel
Extention/ trunk number
Inbound/ outbound phone number
Call duration
Call direction (incoming/ outgoing)
Customer ID
Name
Agent ID
Department ID
Group ID
Remark field
Playback:
Standard play (play, stop, pause, fast backward, fast forward, next, previous)
Partial loop play
Volume adjustment/ Speed adjustment
User Rights:
Full freedom to add/ delete users
User profiles with assignable restructions
Per user based access permissions, including which channels allowable for live call monitoring, playback and recording format conversion, e.g. only own calls, or calls of specific channels
System Fail-safe Features:
RAID-1 (standard)
Hot-swap RAID-1 (optional)
Dual hot-swap power supplies and fans (optional)
Fault Notification:
Email notification
Error message logs
System shutdown monitoring and real-time report system (optional)
RAID-1 error email notification (optional)
Storage:
On-line: RAID-1 HDD
Off-line (Backup): DVD-RAM, USB-HDD, RAID-5 or NAS
Voice Recording:
Full recording
Schedule recording
Record on-demand (optional)
Live Call Monitoring:
Real-time monitoring
Sound Replay:
EULS Web Access
Security:
Login name and password authentication
Audit trail
Operating System: Windows
Recording Compression Format:
OKI-ADPCM
MS-GSM
Chassis Dimensions:
4U rack-mount 14-slot: 482 mm x 177 mm x 452 mm
4U rack-mount 20-slot: 482 mm x 177 mm x 657 mm
EULS-3000
EULS-3000
Audio Input Interface:
Analog telephony: analog trunk (POTS) and PBX extension
PBX digital telephony: digital extension (2-wire and 4-wire) from all major PBXs
Digital (TDM) telephony: ISDN T1/ E1 PRI, ISDN BRI, ISDN Q-Sig
VoIP telephony: VoIP from all major PBXs
Radio: 2-wire audio
Channel Capacity (Voice channel per chassis):
8 – 48 channels
Call-related Information Database:
MDB、SQL Express、SQL Server
Recording Search Criteria:
Calls can be search by any combination of search criteria:
Date and time
Channel
Extention/ trunk number
Inbound/ outbound phone number
Call duration
Call direction (incoming/ outgoing)
Customer ID
Name
Agent ID
Department ID
Group ID
Remark field
Playback:
Standard play (play, stop, pause, fast backward, fast forward, next, previous)
Partial loop play
Volume adjustment/ Speed adjustment
User Rights:
Full freedom to add/ delete users
User profiles with assignable restructions
Per user based access permissions, including which channels allowable for live call monitoring, playback and recording format conversion, e.g. only own calls, or calls of specific channels
Fault Notification:
Email notification
Error message logs
System shutdown monitoring and real-time report system (optional)
RAID-1 error email notification (optional)
Storage:
On-line: HDD
Off-line (Backup): USB-HDD
Voice Recording:
Full recording
Schedule recording
Record on-demand (optional)
Live Call Monitoring:
Real-time monitoring
Sound Replay:
EULS Web Access
Security:
Login name and password authentication
Audit trail
Operating System:Windows
Recording Compression Format:
OKI-ADPCM
MS-GSM
Chassis Dimensions:
6-slot: 254 mm x 175 mm x 410 mm
Diagram
Diagram
: +62881082992299