Overview
Overview
The Power of DCRS Call Recorder
DCRS call recorder is a non-intrusive call and voice recording and logging system that continues to progress with computer telephony technology by the continued R&D development and hands-on experience, and to progress internationally with overseas strategy partners by providing users a high level of service and commitment. It has been at work in digital communication recording system markets as varied as finance, transportation, public safety, customer care, sales force automation and healthcare since the industry started to give away the bulky reel-to-reel audio tape recording technology. Everyday DCRS call recorders record millions of telephone calls and 2-way radio communications for thousands of clients around the world.
DCRS Technology on VoIP Recording
As phone call has evolved to converge with IP, DCRS call recorder has also grown to accommodate this new telephone application across many sectors and geographies. The technique to implement VoIP call is very different from that is used on traditional telephony and more important is that DCRS voice logger takes advantage of the latest VoIP technology. By monitoring the SPAN (Switch Port Analyzer) port on computer network directly and filtering voice and call-related data packets out from the IP stream, DCRS voice logger records VoIP calls without the need for additional CTI integration.
DCRS Call Recorder Models
All DCRS voice loggers make use of industrial-grade single board computer for housing the Microsoft Windows and database platform, high-performance DSP boards and Multisuns in-house engineered software application. When this single board computer is formed by a 19 " rack-mount chassis it is given with the model number DCRS-9900 whereas it is formed by a compact desktop chassis it is given with the model number DCRS-8000.
Typical Group of Users
Both DCRS-9900 and DCRS-8000 voice loggers are excellent for use in the financial service company, public safety, defense, transportation and call centers. Typical groups of the users are as follows:
- Financial planners
- Investment advisors
- Estate planners
- Attorneys
- Call center agents
- County or small city police stations
- Firefighter regional station
- Traffic control room
- Border troops
- Homeland security agencies
- Home based businesses
Key Features
Key Features
Professional 24-hour Unattended Voice Logging for Phone and Radio
DCRS voice logger is the compact, reliable and entirely self-contained solution for recording, archiving, searching and replaying important phone and/or radio communications.
Record All Standard Telephony Interfaces and Radio
Record from any audio source received from Central Office, PBX extension, VoIP, Skype, 2-way / broadcast radio, intercom, microphone and more.
Fully Scalable Voice Logging Server System
Each DCRS voice logging unit can be a mixed analog, digital, VoIP and radio recording solution with maximum of 256 channels. If the unit capacity is not fully occupied, number of channel can be increased simply by adding extra recording cards.
Channel-Definable Recording
Record start and stop (depending on your telephony interface) can be by voltage detection, VOX detection, 24hr continuous, D-channel rule based recording, and record-on-demand (software or DTMF code control).
Abundant and Eye-catching Channel Information
The status of all available channels including idle, voice recording in progress, voice recording duration, idle overtime and record overtime can be identified in a blink.
High Capacity On-line Storage and Flexible Archive
The system stores up to thousands of hours of calls on local RAID-1 HDD. It also automatically archives calls at pre-set intervals to inexpensive DVD disc, DAT tape, disk array, or via your network to a NAS or other networked hard drive.
User Rights and Groups User-Definable
User profiles and access permissions are supported. Each DCRS-9900 voice logger allows the administrator to add a new user, to delete a user, to assign users to a group, or to configure user right using templates. Each user has its own profile enabling the administrator to set up access permissions in per user basic, e.g. only own calls, or calls of specific channels or groups.
Readily Available Live Call Monitoring and Replay Access
Monitoring ongoing conversation in live with simple operation on system console is a standard feature of DCRS-9900. Searching and replaying archives from local on-line storage device, local backup storage device and remote backup device are standard features too. In addition, all these operations can be archived via DCRS Client – the Windows PC software available for installation on as many user's desktop/notebook PCs as required.
Intelligent Voice Archive Locator and Player
Voice archives can be searched with multiple search options including date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number and they can be played in per channel basis, or up to 8-channel selection, via multimedia speaker or earphones.
Voice Replay and System Configuration Are Simple and Easy
The "Play" menu allows channel users and the administrator to enjoy supported sound reproduction functions at any time needed and the "System" and "DVD/DAT" menus allow the administrator to administrate the system quickly and comfortably. Playback controls include play, pause, stop, fast-forward, fast-backward, partial loop play, and more.
Selective Auto Deleting
Calls (speech audio) and calls-related information (database data) can be automatically deleted basing on retention period or free space threshold of on-line storage. Important calls can be marked for permanent storage. Calls and calls-related information are administered individually so calls-related information are kept even if calls were already deleted from on-line storage device.
Call Statistic
Statistics feature allows users for viewing of data for analysis and exportable to Excel format (optional).
Reliable and Fault Tolerant
DCRS makes use of top-notch industrial-grade PC, offering superior reliability. Hot-swap dual power supply, cooling fan and RAID-1 hard disk may be optioned, to provide an additional safeguard against unexpected events.
Web Browser-based and Windows-based PC Client Supported
Live call monitor, search and replay functions may be performed from convenience of the DCRS Web Browser-based Client running thru Internet Explorer or the Windows-based DCRS Client running under Windows 2K/XP. Copying and converting call recordings to .mp3 or .wav formats are also readily available. For system safety, system configuration and advanced user function are performed only from the Windows-based DCRS Client.
CTI Integration
The Multisuns exclusively developed "Open Architecture Programming Interface" (OAPI) software package is available, allowing system integrators to easily and quickly integrate DCRS to the user's PBX or CRM system.
Full Compatibility with Database Center and Central Archiving
With the flexibility of integrating with Database Center and Central Archiving, DCRS-9900 is ideal for the enterprises and government departments who have multiple branches in satellite locations seeking to centralize administration.
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