UC Attendant Solutions
NEC's Attendant Solutions provide attendants/operators with cutting-edge technology that delivers to them the latest in advanced call processing capabilities and productivity enhancements. It gives them instant access to vital information, improving productivity and enabling better customer service.
- Optimal call management through a customizable, intuitive user interface
- Presence-enabled directory that seamlessly integrates with corporate directory data
- Screen-pops provide valuable customer information even before a call is answered
- Skills-based directory search to quickly find the person most suitable to assist the caller
- A cost-effective way to increase attendant productivity
- Intuitive on screen call control with flexible routing
- Seamless integration of presence-enabled directory with click to call, e-mail, SMS and IM
- Optional threat recording, 911 alerts, on-call schedules, message taking and procedure management
- Integrates with popular contact and CRM applications as well as Microsoft® Outlook®
UC Suite Attendant
Communications play an important role in building and maintaining business relationships. With NEC’s UC Suite Attendant, it allows operators to effectively communicate with callers and ensures all calls are handled promptly and professionally.
UC for Enterprise Attendant
Businesses need a cost-effective attendant console that makes their workers more efficient while improving their customer service. NEC’s UCE Attendant was designed specifically to optimize business performance and boost a business’s standard of service.